Our FAQ’s

Do I need to be fully vaccinated against COVID19?

Yes.

As of Monday 11th Oct 21, until further notice.
As we re-open NSW, persons aged 16 and over will only be permitted to enter our accommodation settings if they are fully vaccinated or have a medical exemption. Children under 16 will have to be accompanied by a fully vaccinated member of their household to enter.
There are several options to show proof of COVID-19 vaccination in which will need to be provided to staff upon checkin, or for those arriving after hours – prior to checkin. This may be provided in the form of a photo/ screen shot.

Once fully vaccinated (two doses) with an approved COVID-19 vaccine, there are several options to access and share proof of COVID-19 vaccination:

  • COVID-19 digital certificate can be accessed through the Express Plus Medicare mobile app or Medicare online account through myGov. The COVID-19 digital certificate can be added to a smartphone wallet or similar. Visit Services Australia for instructions.
  • An immunisation history statement can be accessed from My Health Record. Visit Services Australia for instructions.
  • Printed version of the COVID-19 digital certificate or immunisation history statement (available through myGov).
  • COVID-19 digital certificate can also be added to a Service NSW app and shared as part of a QR check-in. Visit nsw.gov.au for details.

For people without a Medicare card:

  • Call the Australian Immunisation Register on 1800 653 809 and ask for an immunisation history statement to be posted. It can take up to 14 days to arrive.
  • Add a COVID-19 digital certificate to a smartphone wallet or similar using the Individual Healthcare Identifiers service (IHI service) through myGov.

For people without a smartphone or online access:

A COVID-19 digital certificate or immunisation history statement can be accessed via myGov to download and print. Alternatively, call the Australian Immunisation Register to request a copy in the post.
For people with a medical exemption:If you have a medical reason for not receiving the COVID-19 vaccination, you will require one of the following:

  • NSW Health medical contraindication form completed by a registered medical practitioner.
  • Medical clearance notice issued by NSW Health.

Penalties may apply for making or presenting a fake form of proof of vaccination.
Please note for those guests whom are unable to attend their finalised reservation, standard terms and conditions will apply in conjunction with their purchased rate plan. there are baby cots available which our caring housekeeping team will arrange for you and your family.


Am I able to store my luggage?

Yes, you are more than welcome to store your luggage here with us at St Marks Randwick should you arrive prior to your 2.00pm check-in time and when your room is not quite ready yet. We will happily arrange storage until you return later to check in to your room.

If you need to store your luggage after checking out before you continue with your journey, you can also leave your bags with us and return later in the day to collect them.

Please note we are unable to receive and store any luggage prior to 8am.


Am I close to Public Transport?

St Marks Randwick is conveniently located close to Frenchmans Road and Belmore Road, where you will find bus transport through major transport hubs within the Eastern Suburbs, Bondi Junction, as well as through to Central Sydney. This is a 10 min walk from our doorstep.

Our property is also walking distance from UNSW, Prince of Wales Hospital and the Sydney Children’s Hospital, making it a good base for visiting or attending appointments at any of these facilities.

We are also proud to boast our proximity to the Sydney Light Rail. This modern tram network transports you from practically outside our door right through to the northern end of Sydney CBD and Circular Quay.


Are pets allowed?

We do not allow any pets here at St Marks Randwick with the only exception to this being service animals.

Please contact Guest Services prior to checking in should you be travelling with a service animal, so that necessary arrangements can be made.


Are there any cooking facilities available?

We do offer a small guest kitchenette that all in-house guests are welcome to use during their stay.

This is found on level two, and is open 24/7. It offers a microwave and toaster, dishwasher and various crockery and cutlery items.

Please do note, that all guest rooms at St Marks Randwick include an in-room sink, crockery, cutlery, and fridge. This is in addition to your bathroom facilities also found in your room.

Preparing meals and snacks from the comfort of your own room has never been easier!


Are there hairdryers and power adaptors in rooms?

Yes, each room does have a hair dryer for guest use during their stay included in their room rate.

Other items such as universal power adaptors, bottle openers and mini amenity items are available for hire free of charge or for a small fee, from our Guest Services team.


Are there shopping spots nearby?

We are in a great location for all things shopping related! Woolworths and Coles supermarkets are located just off Belmore Road and a short 10 minute stroll from our front door.

Other nearby shopping locations include:

Royal Randwick Shopping Centre

Randwick Plaza

Westfield Bondi Junction

Eastgardens


Can I book for tonight?

Yes!

Should you wish to book in please contact Guest Services via phone or email to make a reservation.

We have 24 hour check-in available. So if you are unable to arrive during our staffed check-in times, we will still be able to facilitate your arrival and get you checked into your room.


Cancellation Policy

Depending on the rate you choose to book with, one of the following cancellation policies will be applicable should you cancel your reservation:

Flexi/ Refundable and Membership Standard Room Rates

Full payment will be taken at the time of booking.
Cancellation is free of charge for guests until 2pm, 48 hours prior to check-in. A full refund or house credit is made available to cancellations outside of this time.
For cancellations inside 48 hours of checkin, guests will incur a cancellation fee of equivalent value to the first nights stay. The remaining balance is made available for refund or house credit.
Any booking modifications, including date changes and/or a full cancellation of your booking made after 2pm on the day of arrival will be charged the nightly rate.
Any booking modifications requested after check-in are subject to availability and may be applicable to rate variations.
Payment will be taken upon check-in or prior to your arrival if arriving outside of reception operating hours.

Non-Refundable Promotions and No Housekeeping Rate Types.

Non-Refundable bookings will be charged in full upon booking confirmation.
Cancellations on Non Refundable rate plans booked directly may be eligible for a guest house credit valid for 6 months be it the cancellation is made outside of 48 hours on the day of arrival.
Booking modifications, including date changes are subject to availability and may see applicable fare differences applied.

Non-Refundable Weekly + Monthly Saver Rate Types.

Non-Refundable weekly bookings will be charged in full upon booking confirmation.
If you have booked an extended stay Rate Type, non-refundable terms apply, unless it is cancelled within 24 hours after the booking is made.
Cancellations on Non Refundable rate plans may be eligible for a guest house credit valid for 6 months with the property be it the cancellation is made outside of 48 hours on the day of arrival.
Booking modifications, including date changes are subject to availability and may see applicable fare differences applied. Extended Rate Plan modifications may be reduced however where a reservation falls below 7 nights, the nightly price per night will apply.
Long term monthly stays will be required to pay a min of 2 weeks up front, with the weekly rate payable on the same day each week thereafter.
Weekly and Monthly Saver Stays are non-refundable and cannot be split; these long term price benefits are for consecutive nights only and cannot be used to allocate a nightly costing for extended bookings of lesser than 7 or 28 days.

No Show Policy


Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked a rate eligible for a refund, you will incur a charge for those nights which fall within 48 hours of cancellation. If you have booked any of the Non-Refundable Rates you will be charged the full cost of the booking.

Booking Modifications

For bookings made on all rate plans, modifications are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.
The difference between fares may be required in confirming such changes.

New Year’s Eve

If any night falls between 29 December and 2 January (inclusive) your booking is fully pre-paid and non-refundable. Payment will be taken at the time of booking and modifications or cancellation are not allowed.

Group Reservations of 3 rooms or more

We require a 25% deposit at the time of the booking to hold the rooms.
This will be taken at time of booking confirmation.
A further 50% is required 30 days prior to arrival.
The balance of 25% is payable 7 days prior to arrival. If the booking is cancelled after the first payment and before the 2nd payment a 10% cancellation fee applies.
If the booking is cancelled after the 2nd payment the 25% initial deposit is non-refundable.
After the final payment is made there are to be no changes or refunds. We are happy to work with guests on minor booking modifications prior to 7 days before the arrival date, availability dependent and in line with cancellation terms.


Do I have to have Housekeeping during my stay?

If for any reason you do not want to receive Housekeeping during your stay please let our friendly Guest Services team aware.

We are most happy to customise your time with us and very easily can direct such requests to our housekeeping department as you wish.


Do you cater for large groups or provide corporate rates for repeat guests?

Yes! St Marks Randwick provides very affordable and accessible accommodation options for regular business travellers and for groups. In fact, we pride ourselves on building a relationship with our corporate guests.

Corporate rates are available from our Guest Services team, and can also be negotiated on a seasonal basis for any business looking to secure quality accommodation in Sydney. Please send any pricing requests via email to hello@stmarksrandwick.com or call 02 9399 3883.


Do you have a lift or elevator?

We do not have a lift or elevator here at St Marks Randwick, access to the second floor of the property is via stairs only.  Should you for any reason be unable to use the stairs or require to be on ground level please call our Guest Services team ahead of time to discuss this and make arrangements.


Do you have baby cots and extra beds available?

Yes, we do have a baby cot and folding bed available should either of these be needed.  Please call our Guest Services team in advance to book these and confirm availability.  Please note: a baby cot is an additional $30 per stay, while a folding bed is an additional $30 per night.


Do you have laundry facilities?

Unfortunately, at this time St Marks Randwick does not provide an on-site laundry facility.


Do you have minimum night stays?

There is no minimum or maximum stay at St Marks Randwick. Bookings of any duration are welcome, whether they be for a night or 20.



Do you offer Group Discounts?

Yes!

For groups that require 3 or more rooms we do offer Group Discounts.

We have in the past welcomed conference groups, corporate event attendees, as well as hosting large family and wedding groups, for which our beautiful property makes the perfect setting.

Contact our friendly Guest Services team to find out more, as well put through any requests for additional personalisation your reservation may require. We are very open to negotiation and assistance to make all group stays align with such occasions.


Do you offer Long Term Rates?

Absolutely!

We have welcomed many longer term guests, such as students and business travellers, to stay with us at St Marks Randwick.

In fact, you can find out everything about our LONG STAY opportunities here. We provide safe and secure accommodation for all our guests, with strict regulation on who we accept for longer-term booking requests.

It should be noted that all long-term guests must apply through our Guest Services team and meet our security and identity requirements.

Long stay rates can be arranged directly by contacting Guest Services  7 days, whom can provide this season’s best deal for longer stays.

We encourage you to email hello@stmarksrandwick.com , apply online or phone us on (02) 9310 0752.


Does my stay include breakfast?

We do not offer any breakfast services, however, guests are more than welcome to use the 24/7 communal kitchen to whip something up should they wish. Here guests can find a toaster, microwave, dishwasher and various cutlery and crockery items for use.

Each guest room also boasts a small sink and kitchenette, with fridge, in addition to their bathroom. This makes keeping your routine incredibly convenient in preparing snacks and meals from the comfort of your own room and facilities.

But why stay in when you can head out?  

Surrounded by some of Sydney’s best Cafes and eateries you will be spoiled with choice.

Duck out for a quick bite and you’ll surprised at what you find in less than 10 mins from our door step.


Housekeeping?

Housekeeping is provided daily for those booking shorter term stays. This includes a neat and tidy, rubbish removal, replenishment of amenities and fresh towels.

*Please Note: During COVID19 housekeeping for all longer term guests will be minimised and will be offered at various intervals during your time with us. Your housekeeping schedule will be advised upon checkin. We are doing our part to take responsibility and ensure there is zero contamination during our housekeeping practices as we move throughout the Guest House. Guests staying longer than 4 nights will be arranged a full linen change, and thereafter relative to their length of stay.

For additional housekeeping requests, guests can always contact our friendly team daily 9am – 4pm to arrange additional requirements (possible fee).


How can I claim my St Marks Loyalty Membership Code?

Easy!

You can arrange this by contacting our Guest Services team directly.

For those guests who are booking direct or stay with us regularly please be sure to reach out and grab your code to use for all your future stays.



How often are the rooms serviced?

We are pleased to provide daily housekeeping services on rooms.  Guests staying longer than four nights are eligible for full service linen changes.


Is there a hospital nearby?

Should you be here visiting one of the hospitals, or require an emergency or medical treatment during your stay, there are three very well respected hospitals nearby in Randwick.

The guest house is located close to the Prince of Wales Hospital, Royal Hospital for Women and Sydney Children’s Hospital.

All three facilities are less than 1km away from St Marks Randwick, making our property a calm and quiet oasis for your stay, whether you have scheduled appointments or are visiting a patient.


Is there a kitchen?

St Marks Randwick offers a basic guest kitchenette facility which is available 24/7. Please note this does not include a cooktop, however there is a microwave, toaster, cutlery and crockery. Cutlery and crockery are also found in each the mini kitchenette in each room, which also contains a sink, kettle, tea and coffee. Washing and drying utensils are provided.


Secure parking?

St Marks Randwick does not offer on-site parking facilities.

However, we are very lucky in that both Rae Street and St Marks Road, which surround our hotel, have free, un-restricted on-street parking. Being a residential area, the hours of 9am – 4pm are best for finding a parking space, when residents are out during the daytime. So please keep this in mind when planning your arrival.


Smoking?

Smoking is not permitted at St Marks Randwick

All of our rooms and property are smoke-free in accordance with current NSW Legislation and we do require any guests who wish to smoke must do so beyond the boundary of our property.

For any guest room which may display evidence of smoking within our property during their time with us, a minimum fee of $250 will be charged to account details provided at check-in for incidentals.


What are the Reception Operating Hours?

Here at St Marks Randwick our reception is open from 9.00am until 4.00pm daily, 7 days a week.  Our friendly Guest Services Team will be here to greet you, assist and answer any questions you may have.

Should you be arriving after-hours please contact reception directly to find out information regarding After Hours Check-in instructions.


What forms of payment are accepted?

Here at St Marks Randwick we accept the following forms of payment:

American Express

Mastercard

Visa

Cash

Direct Deposit – where funds must have reached our account in full prior to checkin.


What is the St Marks Loyalty Program?

St Marks Membership is a loyalty program that is offered to those guests who book stays with us directly. It also applies to those who choose to stay with us frequently.  By booking directly with us, you will be rewarded with a loyalty discount code which can be applied for all future stays with us. Plus, we offer complimentary late checkout until 12pm, as well upgrade opportunities depending on availability, exclusively for St Marks Loyalty members.

Have a chat to our team today to find out more on how you can become a St Marks Loyalty Member today!


What is the best way to get here from the airport?

The best way to get the hotel from the airport, also the fastest, is via car. Whether it be via taxi, Uber or hire car, Randwick can be reached by car quite quickly

Although peak traffic can make the journey time longer, the journey time shouldn’t take more than 30 minutes. Cost is approx. $40-$55 AUD in a taxi, rideshare services are usually cheaper.

For those who are up for more of an adventure – you can reach us a few ways via public transport.

See below our most direct recommendations using public transport:

Train + Bus from Airport

Catch train from Airport to Central which depart every 15 mins. Journey takes approx. 11mins.

Then walk to Bus stop Stand C, Eddy Avenue.
Here you can catch bus 374 every 20 mins through to stop Alison Road, at Dutruc Street. Journey takes approx. 18 mins.

St Marks is approx. a 4 min walk from this bus stop.

Cost is approx. $25AUD.

Train + Tram

Catch train from Airport to Central which depart every 15 mins. Journey takes approx. 11mins.

Then walk to Central Charmers St Station where you can catch the tram to Randwick Station, every 10 mins. Journey takes approx. 21 mins.

St Marks is approx. an 11 min walk from Randwick Station stop.

Cost is approx. $30-40AUD.


What is the check-out time?

Our standard check-out time here at St Marks Randwick is 10.00am, however, should you book direct or are a member with us we extend a complimentary check-out time of 12.00pm.

Please note that all extended check-out times must be arranged with Guest Services prior to your departure date.


What time can I check-in from?

Our standard check-in time is from 2.00pm.

Should you arrive earlier than the standard 2.00pm check-in time our friendly guest services team will be here to greet you and assist with the storage of luggage anytime from 8am.

If your room is ready for you earlier, we will of course accommodate an early check-in.

If you are arriving after hours, please contact our Guest Services Team to advise them of your arrival time for After Hours Check-in instructions.


What to do in case of an emergency during my stay?

Should there be an emergency during your stay here with us at St Marks Randwick we ask you to gather out the front of our property, onto the pathway of Rae Street.

Our on-site support will be there to assist with further instructions.

For any incident that occurs after hours, all guests can reach after-hours support via our front intercom ,which is found on our front porch. This does include those situations where by a guest may have locked themselves out of their room once Guest Services have closed for the day (fee).


Where do I find the best rates?

The best rates can always be found by booking with us directly!  Contact our friendly Guest Services team today to make your next booking.


Terms and Conditions

For further information regarding our Terms and Conditions, please CLICK HERE. 

 

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